Training allows employees to acquire new skills, sharpen existing ones, perform better, increase productivity and be better leaders. Since a company is the sum total of what employees achieve individually, organizations should do everything in their power to ensure that employees perform at their peak.
Hence we at Abhyaasa Institute of Talent Transformation (AITT) which is a brand of MRPL for Training & Development believe in transforming lives through our signature programme
“Unleash the Genie Within” and all other customised corporate programme
We have a handpicked team of Transformation Coaches from the industry who have experience of 20yrs+ of transforming lives.
COMMUNICATION SKILLS
Speaking Skills – Precision & Conviction; Listening Assessment & Response Patterns; Power of Empathy & Common Understanding; Eliminating Barriers while Communicating; Art of Selling your Ideas to Others; Developing your Telephone Personality; Transactional Analysis & Interpersonal Relations; Giving & Receiving Feedback; Rules for Successful Person-to-Person Interaction
HI- IMPACT PRESENTATION SKILLS
Identifying Presentation Objectives; Planning the Presentation; Organising your Ideas Effectively; Delivery Methods & Systems; Non-verbal Communication; Coping with Nerves; Developing and Using Visual Aids; Audience Conditioning/Comfort; Power Voicing in the Presentation; Presentation Manners/ Etiquette; Handling the Question-Answer Session; Successful Team Presentations.
BUSINESS WRITING SKILLS
5C’s of Effective Written Communication; Writing Persuasively, Concisely and Clearly; Avoiding Common Grammatical & Syntax Errors; Guidelines for Everyday Business Letters; Matching your Writing Style to the Occasion; Responding to Customer Enquiries & Complaints; Professional Image Tips while Writing E-Mails; Mastering E-Mail Etiquette; Structuring your Messages for Impact
DEVELOPING AN ASSERTIVE PERSONALITY
Assertiveness – A look within; Power of Ancestral Voices and Conditioning; Recognizing Aggressive & Non-assertive Behavior; Six ways of Expressing your Thoughts & Needs; Making & Accepting Requests – Establishing Limits; Broken Record, Fogging, Refocusing & Defusing Techniques; Giving & Receiving Feedback/Criticism; How to say ‘No’ without saying so
EMOTIONAL INTELLIGENCE
Importance of Emotional Intelligence (EI) in Personal & Professional life; Five Key Dimensions of EI – Self-Awareness, Self-Management, Empathy, Motivation & Social Skills; Competencies Required to Harness EI; Tools to Manage & Master Emotions; Understanding & Managing your Feelings; Coping with Anger & Negative Feelings
CORPORATE ETIQUETTE & SOCIAL SKILLS
Basics of Business/Corporate Behavior; Professional Image Tips for Success; Dress Sense and Grooming Tips; Rapport Building & Networking skills; Art of Polite Conversation & Polished Speech; Telephone and voice-mail Etiquette; Meeting Manners & Board-Room Behavior; Business Entertaining & Table Manners; Dealing with Multi-cultural Situations.
INTERVIEWING SKILLS: HIRING THE BEST
Planning and Preparing for the interview; Defining the Job Specification & Competency Indicators; Deciding your Interviewing Strategy; Starting the interview – Establishing Rapport; Interpreting Body Language & Speech patterns; Behavioral Interviewing – Art of Asking Questions & Evaluating Responses; Moving the Interview Forward Productively; Making the Decision to Hire.
MANAGING CHANGE & BUSINESS TRANSITION
Facing the Emerging New Challenges; Overcoming Paradigms & Mental Models; Building Trust – the Foundation for Success; Communicating for Influence & Results; Driving for Quality, Innovation, Efficiency & Service; Setting Expectations & Delivering Results; Managing Conflicts & Minimising Differences; Handling Difficult People and Situations
TEAM BUILDING & ACHIEVEMENT ORIENTATION
Imperatives of Team Building; Group Dynamics & Team Roles; Five Stages of Team Growth; Key Skills/Traits for Team Building; Active Listening & Questioning Skills; Emotional Intelligence & Influencing Skills at Work; Creativity & Synergy for Team Effectiveness; Power of Perception & Common Understanding; Effective Meetings: Key Success Factors
CONFLICT MANAGEMENT
Is conflict inevitable? Can it be constructive? Handling People with Different Personality Types & Receptivity Levels; Understanding & Managing your Feelings; Building Bridge vs Barriers; Preventing Blow-ups & Defusing Anger; Key Skills for Handling Disagreement; Five Key Conflict Resolution Styles; Turning Difficult Situations Around;
CREATIVE PROBLEM SOLVING & DECISION MAKING
Six Steps for Effective Problem Solving; Asking the Right Questions – Symptoms vs Causes; Getting the Relevant Facts; Problem Definition Force-Field, Cost-Benefit & Root-cause-Analysis; Creativity – Analytical & Emotional Barriers; Lateral Thinking & Out-of-Box Solutions; Tools for Problem Solving & Decision-making; Selecting & Implementing the Solution
MASTERING THE ART OF DELEGATION
What is Delegation? Benefits you derive from Delegation; Addressing the Psychological Factors; Overcoming Obstacles in Delegation; Guidelines for Successful Delegation; What and What not to Delegate; Choosing a Delegatee and the Process; Developing People through Delegation; How to Monitor & Follow-up on the Delegated Tasks.
TIME MANAGEMENT
Setting Goals & Priorities; Auditing & Analysing Your Time; Solutions to Common Time Wasters; Handling Interruptions – Phones, E-Mails, Visitors and Meetings; Fighting Procrastination; Planning & Prioritising your work; Using the ‘Daily Organiser’ Effectively; Managing ‘Urgent’ vs ‘Important’ Tasks; Working with Other People to Get Things Done
PERFORMANCE APPRAISAL & COUNSELLING
Why appraise Performance; Identification of Goals/Key Result Areas; Formulation of Performance Targets/Objectives; Common Errors in Performance Rating/Analysis; Reinforcing & Shaping Human Behaviour; Dealing with Poor/Marginal Performers; Counselling in the Workplace; The Sequential Process of Performance Counselling; Making the Appraisal System Work.
STRATEGIC THINKING & PLANNING
Key Elements of Strategic Thinking; Visualizing the Future; Setting Meaningful Strategic Objectives; Situation Analysis for Measuring Current Performance Gaps; Critical Success Factors & Driving Forces; Developing Benchmarks to Measure Progress; Moving your Strategic Plan through the Organization; Holding Managers Responsible for Strategy Implementation
MANAGING THE SALES FORCE
Functions of a Sales Manager; Focusing on Activities that Directly increase Sales; Overcoming Self-Limiting Beliefs; Conducting a Sales Environment Audit; Selecting and Training your Sales Team; Motivating your Sales Team/Distributors; Using The Power of Recognition as a Prime Motivator; Sales Performance Coaching & Setting up Effective Sales Controls
SUCCESSFUL SELLING SKILLS
The 7 Stage Professional Sales Call Process; Qualities, Skills & Attitudes of a Sales Champion; Identifying & Defining your Competitive Edge; Prospecting, Pre-call Planning & Opening the Call; Art of Probing and Active Listening; ‘FAB+P’ Approach of Sales Presentations; Value-Based Approaches to Overcome Price Barriers; Managing Common Objections & Closing the Sale
WIN-WIN NEGOTIATION SKILLS
Identifying Opportunities for Negotiations; Planning & Preparation for Negotiations; Developing a Win/Win Philosophy; Communication Skills for Negotiators; Competitive vs. Co-operative Negotiations; Standard Negotiation Strategies & Techniques; Countering Negative Negotiation Tactics; Handling Personality & Cultural Differences; Golden Rules for Negotiating Success.
PREVENTING & REDUCING OUTSTANDINGS
Genesis of the Collection Problem; Defining your Credit Policy; Analyzing Credit Worthiness of Buyers; How & When to Draw the Line; Collection Problems, Stalls & Excuses; Handling Sticky Payment Problems; Managing Trade Credit & Dealer Outstandings; How to ask for your Money without Feeling Guilty; Collection Strategies & Procedures; Using MIS for Receivables Control.
INTERNAL CUSTOMER CARE
Concept of Internal Customer Care; Treating Colleagues as Customers; Internal Attitudes & Behaviour’s; Setting Standards & Procedures; Creating the Internal Service Chain; Delivering Quality Service Down the Line; Enabling & Equipping the Service Providers; Five Qualities of Confident & Empowered Employees; Building & Installing Internal Customer Networks.
CUSTOMER SERVICE EXCELLENCE
Understanding Customer Expectations; Concepts of Service Quality; Triangle of Customer Care; Body Language & Vocal Impact; Ten Secrets of Customer Loyalty; Relationship Management Techniques; Six Keys to Customer Service; Operating Complaint Handling Systems; Dealing with the Angry Customer; Managing Difficult Situations; Winning Back a Lost Customer.
GET IN TOUCH
Training & Development
Training allows employees to acquire new skills, sharpen existing ones, perform better, increase productivity and be better leaders. Since a company is the sum total of what employees achieve individually, organizations should do everything in their power to ensure that employees perform at their peak.
Hence we at Abhyaasa Institute of Talent Transformation (AITT) which is a brand of MRPL for Training & Development believe in transforming lives through our signature programme
“Unleash the Genie Within” and all other customised corporate programme
We have a handpicked team of Transformation Coaches from the industry who have experience of 20yrs+ of transforming lives.
Communication
Excellence Workshops
COMMUNICATION SKILLS
Speaking Skills – Precision & Conviction; Listening Assessment & Response Patterns; Power of Empathy & Common Understanding; Eliminating Barriers while Communicating; Art of Selling your Ideas to Others; Developing your Telephone Personality; Transactional Analysis & Interpersonal Relations; Giving & Receiving Feedback; Rules for Successful Person-to-Person Interaction
HI- IMPACT PRESENTATION SKILLS
Identifying Presentation Objectives; Planning the Presentation; Organising your Ideas Effectively; Delivery Methods & Systems; Non-verbal Communication; Coping with Nerves; Developing and Using Visual Aids; Audience Conditioning/Comfort; Power Voicing in the Presentation; Presentation Manners/ Etiquette; Handling the Question-Answer Session; Successful Team Presentations.
BUSINESS WRITING SKILLS
5C’s of Effective Written Communication; Writing Persuasively, Concisely and Clearly; Avoiding Common Grammatical & Syntax Errors; Guidelines for Everyday Business Letters; Matching your Writing Style to the Occasion; Responding to Customer Enquiries & Complaints; Professional Image Tips while Writing E-Mails; Mastering E-Mail Etiquette; Structuring your Messages for Impact
DEVELOPING AN ASSERTIVE PERSONALITY
Assertiveness – A look within; Power of Ancestral Voices and Conditioning; Recognizing Aggressive & Non-assertive Behavior; Six ways of Expressing your Thoughts & Needs; Making & Accepting Requests – Establishing Limits; Broken Record, Fogging, Refocusing & Defusing Techniques; Giving & Receiving Feedback/Criticism; How to say ‘No’ without saying so
EMOTIONAL INTELLIGENCE
Importance of Emotional Intelligence (EI) in Personal & Professional life; Five Key Dimensions of EI – Self-Awareness, Self-Management, Empathy, Motivation & Social Skills; Competencies Required to Harness EI; Tools to Manage & Master Emotions; Understanding & Managing your Feelings; Coping with Anger & Negative Feelings
CORPORATE ETIQUETTE & SOCIAL SKILLS
Basics of Business/Corporate Behavior; Professional Image Tips for Success; Dress Sense and Grooming Tips; Rapport Building & Networking skills; Art of Polite Conversation & Polished Speech; Telephone and voice-mail Etiquette; Meeting Manners & Board-Room Behavior; Business Entertaining & Table Manners; Dealing with Multi-cultural Situations.
INTERVIEWING SKILLS: HIRING THE BEST
Planning and Preparing for the interview; Defining the Job Specification & Competency Indicators; Deciding your Interviewing Strategy; Starting the interview – Establishing Rapport; Interpreting Body Language & Speech patterns; Behavioral Interviewing – Art of Asking Questions & Evaluating Responses; Moving the Interview Forward Productively; Making the Decision to Hire.
Leadership
Essential Workshops
MANAGING CHANGE & BUSINESS TRANSITION
Facing the Emerging New Challenges; Overcoming Paradigms & Mental Models; Building Trust – the Foundation for Success; Communicating for Influence & Results; Driving for Quality, Innovation, Efficiency & Service; Setting Expectations & Delivering Results; Managing Conflicts & Minimising Differences; Handling Difficult People and Situations
TEAM BUILDING & ACHIEVEMENT ORIENTATION
Imperatives of Team Building; Group Dynamics & Team Roles; Five Stages of Team Growth; Key Skills/Traits for Team Building; Active Listening & Questioning Skills; Emotional Intelligence & Influencing Skills at Work; Creativity & Synergy for Team Effectiveness; Power of Perception & Common Understanding; Effective Meetings: Key Success Factors
CONFLICT MANAGEMENT
Is conflict inevitable? Can it be constructive? Handling People with Different Personality Types & Receptivity Levels; Understanding & Managing your Feelings; Building Bridge vs Barriers; Preventing Blow-ups & Defusing Anger; Key Skills for Handling Disagreement; Five Key Conflict Resolution Styles; Turning Difficult Situations Around;
CREATIVE PROBLEM SOLVING & DECISION MAKING
Six Steps for Effective Problem Solving; Asking the Right Questions – Symptoms vs Causes; Getting the Relevant Facts; Problem Definition Force-Field, Cost-Benefit & Root-cause-Analysis; Creativity – Analytical & Emotional Barriers; Lateral Thinking & Out-of-Box Solutions; Tools for Problem Solving & Decision-making; Selecting & Implementing the Solution
MASTERING THE ART OF DELEGATION
What is Delegation? Benefits you derive from Delegation; Addressing the Psychological Factors; Overcoming Obstacles in Delegation; Guidelines for Successful Delegation; What and What not to Delegate; Choosing a Delegatee and the Process; Developing People through Delegation; How to Monitor & Follow-up on the Delegated Tasks.
TIME MANAGEMENT
Setting Goals & Priorities; Auditing & Analysing Your Time; Solutions to Common Time Wasters; Handling Interruptions – Phones, E-Mails, Visitors and Meetings; Fighting Procrastination; Planning & Prioritising your work; Using the ‘Daily Organiser’ Effectively; Managing ‘Urgent’ vs ‘Important’ Tasks; Working with Other People to Get Things Done
PERFORMANCE APPRAISAL & COUNSELLING
Why appraise Performance; Identification of Goals/Key Result Areas; Formulation of Performance Targets/Objectives; Common Errors in Performance Rating/Analysis; Reinforcing & Shaping Human Behaviour; Dealing with Poor/Marginal Performers; Counselling in the Workplace; The Sequential Process of Performance Counselling; Making the Appraisal System Work.
Sales
Effectiveness Workshops
STRATEGIC THINKING & PLANNING
Key Elements of Strategic Thinking; Visualizing the Future; Setting Meaningful Strategic Objectives; Situation Analysis for Measuring Current Performance Gaps; Critical Success Factors & Driving Forces; Developing Benchmarks to Measure Progress; Moving your Strategic Plan through the Organization; Holding Managers Responsible for Strategy Implementation
MANAGING THE SALES FORCE
Functions of a Sales Manager; Focusing on Activities that Directly increase Sales; Overcoming Self-Limiting Beliefs; Conducting a Sales Environment Audit; Selecting and Training your Sales Team; Motivating your Sales Team/Distributors; Using The Power of Recognition as a Prime Motivator; Sales Performance Coaching & Setting up Effective Sales Controls
SUCCESSFUL SELLING SKILLS
The 7 Stage Professional Sales Call Process; Qualities, Skills & Attitudes of a Sales Champion; Identifying & Defining your Competitive Edge; Prospecting, Pre-call Planning & Opening the Call; Art of Probing and Active Listening; ‘FAB+P’ Approach of Sales Presentations; Value-Based Approaches to Overcome Price Barriers; Managing Common Objections & Closing the Sale
WIN-WIN NEGOTIATION SKILLS
Identifying Opportunities for Negotiations; Planning & Preparation for Negotiations; Developing a Win/Win Philosophy; Communication Skills for Negotiators; Competitive vs. Co-operative Negotiations; Standard Negotiation Strategies & Techniques; Countering Negative Negotiation Tactics; Handling Personality & Cultural Differences; Golden Rules for Negotiating Success.
PREVENTING & REDUCING OUTSTANDINGS
Genesis of the Collection Problem; Defining your Credit Policy; Analyzing Credit Worthiness of Buyers; How & When to Draw the Line; Collection Problems, Stalls & Excuses; Handling Sticky Payment Problems; Managing Trade Credit & Dealer Outstandings; How to ask for your Money without Feeling Guilty; Collection Strategies & Procedures; Using MIS for Receivables Control.
INTERNAL CUSTOMER CARE
Concept of Internal Customer Care; Treating Colleagues as Customers; Internal Attitudes & Behaviour’s; Setting Standards & Procedures; Creating the Internal Service Chain; Delivering Quality Service Down the Line; Enabling & Equipping the Service Providers; Five Qualities of Confident & Empowered Employees; Building & Installing Internal Customer Networks.
CUSTOMER SERVICE EXCELLENCE
Understanding Customer Expectations; Concepts of Service Quality; Triangle of Customer Care; Body Language & Vocal Impact; Ten Secrets of Customer Loyalty; Relationship Management Techniques; Six Keys to Customer Service; Operating Complaint Handling Systems; Dealing with the Angry Customer; Managing Difficult Situations; Winning Back a Lost Customer.